Fairfield County 2-1-1 is committed to serving everyone who contacts us with dignity, respect, and confidentiality. As a person seeking information and referral services, you have the following rights.
Your Rights
- To be treated with courtesy, dignity, and respect, free from discrimination on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, or ability to pay.
- To receive accurate, unbiased information and appropriate referrals to community resources.
- To have your personal information kept confidential and used only to help connect you with services, except where disclosure is required by law (such as concern for the immediate safety of yourself or others).
- To choose whether to provide personal information and to remain anonymous when calling, when possible.
- To receive services regardless of your ability to pay.
- To decline any referral or service offered.
- To request assistance in a manner that accommodates your communication or accessibility needs.
- To express a concern or file a grievance about the service you received without fear of retaliation.
Your Responsibilities
- To provide accurate information so we can connect you with the most appropriate resources.
- To treat our staff and volunteers with the same courtesy and respect you are entitled to.
- To understand that Fairfield County 2-1-1 provides information and referrals, and does not guarantee eligibility for, or the availability of, any specific service or program.
Confidentiality
Information you share with Fairfield County 2-1-1 is confidential. Aggregate, de-identified data may be used for community planning, reporting, and to identify gaps in services, but it is never used to identify you personally. Please see our Privacy Policy for more detail on how information is collected and used.
Filing a Grievance
If you believe your rights have not been honored, or you are dissatisfied with the service you received, you may file a grievance. We take every concern seriously and will respond promptly.
- By phone: Call 740-687-0500 and ask to speak with the Executive Director.
- By email: info@fairfieldcounty211.org
- By mail: Fairfield County 2-1-1, Attn: Executive Director, 108 W. Main St., Suite C, Lancaster, OH 43130
Grievances are reviewed by the Executive Director and, when appropriate, the Board of Directors. You will receive a response regarding the outcome of your concern.